Trust centre
Terms of Service
These terms set the ground rules for accessing and using the MyEstateManager website, accounts, subscriptions, and property-management platform.
The essentials at a glance
- Keep your account secure and use the platform only for authorised purposes.
- Your organisation remains responsible for its workspace data and decisions.
- Plan, billing, and service details follow the order or subscription you accept.
Agreement and eligibility
By creating an account, accepting an order, or using the service, you agree to these terms and any plan or order details that apply to your subscription. You must have legal capacity to agree and, when acting for an organisation, authority to bind that organisation.
- You must provide accurate registration and billing information.
- If you do not agree with these terms, you should not access or use the service.
- Additional written customer terms take precedence where they expressly conflict with this public version.
Accounts and authorised users
Customers control who is invited to their workspace and what those users may access. Each user should use an individual account and keep credentials confidential.
- Use strong credentials and notify us promptly if an account may be compromised.
- Do not share login credentials or attempt to access another customer’s workspace.
- The customer is responsible for its users’ activity and for promptly removing access that is no longer authorised.
Subscriptions, billing, and changes
Features, usage limits, billing cycle, fees, taxes, renewal, and support level depend on the selected plan or accepted order. Unless separate terms say otherwise, fees are charged according to the billing arrangement presented at purchase.
- You are responsible for keeping payment and invoicing details current.
- Plan changes may affect available features, limits, and future charges.
- Cancellation stops future renewal according to the applicable billing terms; it does not automatically reverse charges already due.
For a billing correction, plan change, cancellation, or refund review, contact support with the workspace name and relevant invoice reference.
Customer data and responsibilities
You retain responsibility for information submitted to your workspace. You give MyEstateManager the limited permission needed to host, process, transmit, back up, and display that data in order to provide and secure the service.
- Only submit information you have the right and appropriate legal basis to use.
- Configure permissions and workflows appropriately for your organisation.
- Review platform outputs and records before relying on them for legal, accounting, tax, safety, or tenancy decisions.
- Maintain any notices, consents, records, or agreements required for your property-management activities.
Acceptable use
You must use MyEstateManager lawfully and in a way that does not harm the service, other users, or third parties.
- Do not upload unlawful, infringing, malicious, deceptive, or abusive content.
- Do not probe, scan, overload, reverse engineer, bypass access controls, or test security without written permission.
- Do not use the service for spam, fraud, harassment, surveillance without authority, or unauthorised processing of personal data.
- Do not resell or provide the service to third parties unless your agreement expressly permits it.
Service availability and third parties
We work to keep the service reliable, but availability may be affected by maintenance, updates, security work, internet conditions, and third-party services. Features may evolve as the product improves.
- We may perform planned or emergency maintenance.
- Third-party integrations and links may be governed by separate provider terms.
- Beta or preview features may change or be withdrawn and may not have the same support commitments as generally available features.
Intellectual property and feedback
MyEstateManager and its licensors retain rights in the platform, website, branding, software, documentation, and related materials. These terms give you a limited right to use the service during your authorised subscription; they do not transfer ownership.
- You retain rights in your customer data.
- You may not copy, distribute, or create derivative works from protected service materials except where law or written permission allows.
- If you provide product feedback, we may use it to improve the service without restricting your ability to use the same ideas.
Suspension, termination, and data export
Access may be restricted or suspended where reasonably necessary to address security risk, unlawful use, material breach, non-payment, or harm to the service. Where practical, we will provide notice and an opportunity to resolve the issue.
- Before closing an account, export any records your organisation needs to retain.
- After termination, data is handled according to the customer agreement, retention policy, and applicable legal requirements.
- Terms that logically continue after termination—such as payment obligations, confidentiality, ownership, and liability provisions—remain effective.
Disclaimers, liability, and contact
MyEstateManager supports administration and record-keeping but is not a substitute for professional legal, tax, accounting, property, or safety advice. Any warranties, liability limits, governing law, and dispute terms in an accepted customer agreement also apply.
- Use your own judgement and qualified advisers for decisions that carry legal or financial consequences.
- Nothing in these terms excludes rights or liability that cannot lawfully be excluded.
- Contact support if you have questions about these terms or need the version applying to a specific customer agreement.
Questions about this policy?
Contact our team for privacy requests, account-specific questions, or clarification about how this policy applies.