Trust centre
Data Retention Policy
This page outlines public retention principles for account, tenant, property, maintenance, billing, and support records.
Active accounts
Customer workspace data is generally retained while the account remains active and the service is being provided.
Closed accounts
After closure, data should be deleted, anonymized, or retained only where needed for backups, legal obligations, dispute handling, or security records.
Backups and logs
Backup and log retention should be documented internally and aligned with security, recovery, and compliance needs.
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Questions about this policy?
Contact our team for privacy requests, account-specific questions, or clarification about how this policy applies.